GunsBet Privacy Policy

At GunsBet, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we at GunsBet collect, use, store and safeguard your information when you visit gunsbet.com or use our services. By registering an account, you agree to the practices described below. Our policy is operated by Novatrix SRL, a company registered under the laws of Costa Rica, licensed by the Tobique Gaming Commission under e-gaming licence No. 0000002.

Information We Collect

When you create an account or search for GunsBet casino, GunsBet casino login or GunsBet casino bonus codes, we collect certain categories of data to verify your identity and provide our services responsibly.

• We collect registration details such as your name, date of birth, address, email and phone number
• We gather financial information, including payment method details, deposit and withdrawal history
• We record your gaming activity, including games played, stakes, wins and losses
• We log technical data such as IP address, device type, browser and location
• We retain copies of identification documents, proof of address and proof of payment ownership submitted for verification
• We store communications you send us through live chat, email or our contact form

How We Use Cookies

Our VegasHero platform (referring to GunsBet) uses cookies and similar technologies to recognise returning visitors, remember your preferences and analyse site traffic. We at GunsBet use cookies to personalise your experience, including the language and currency you select, and to measure the effectiveness of promotions such as our welcome bonus. You can manage cookie settings through your browser, though disabling cookies may affect certain features of our site.

Why We Collect Your Data

We use your personal information for legitimate business purposes connected to operating GunsBet casino, including compliance with our licence from the Tobique Gaming Commission.

• We use your data to verify your age and identity before allowing real-money play
• We process deposits and withdrawals, including minimum deposit and minimum withdrawal requirements
• We detect and prevent fraud, money laundering and bonus abuse
• We communicate important account notices, security alerts and, where permitted, marketing offers
• We analyse gameplay data to improve our VIP programme, loyalty points and promotional offerings
• We comply with legal and regulatory obligations, including responding to requests from Alternative Dispute Resolution providers such as EGIS

Legal Basis for Processing

Our GunsBet privacy practices rely on several legal grounds. We process data where necessary to perform our contract with you, to comply with legal and licensing obligations, to protect our legitimate interests in preventing fraud, and, where applicable, based on your consent for marketing communications. If you are located in Germany or another market where GunsBet casino is available, you retain data protection rights under applicable law, and we encourage you to review our full terms before registering.

Sharing Your Information

We do not sell your personal data. However, we at GunsBet may share information with trusted third parties strictly for operational purposes.

• We share data with payment processors such as Tronabriz Limited, which processes Paysafe transactions
• We share information with our game providers, including Pragmatic Play, Evolution and NetEnt, where necessary to deliver gameplay
• We disclose data to regulatory bodies, including the Tobique Gaming Commission, when legally required
• We may share information with fraud prevention and verification services
• We provide data to dispute resolution bodies such as EGIS if a complaint is escalated

We never share your information with unauthorised third parties for their independent marketing purposes without your consent. All transfers of data outside your home country are carried out with appropriate safeguards in place.

Data Retention and Security

We at GunsBet retain your personal data for as long as your account remains active and for a reasonable period afterwards to meet legal, accounting and regulatory requirements. Our security measures include encryption, restricted access controls and secure storage of identification documents. Documents submitted for verification must be in Latin or Cyrillic script; if this is not possible, we may require video verification holding your ID to confirm your identity securely.

Account Verification

Before processing a withdrawal, GunsBet casino requires verification of your identity, address and payment ownership. We may also attempt to contact you by phone or email. If we cannot reach you within two weeks of a withdrawal request, we reserve the right to lock your account and cancel the pending withdrawal until verification is completed.

Your Rights

Depending on your jurisdiction, you have certain rights regarding the personal data we hold about you.

• You can request access to the personal data we hold about you
• You can ask us to correct inaccurate or incomplete information
• You can request erasure of your data, subject to our legal retention obligations
• You can object to or restrict certain types of processing, including marketing communications
• You can request a copy of your data in a portable format

To exercise any of these rights, please contact our support team at [email protected]. We aim to respond to all verified requests within a reasonable timeframe in accordance with applicable data protection law.

Restricted Jurisdictions and Compliance

GunsBet casino is not available to residents of certain restricted countries, including but not limited to the United Kingdom, United States, Belgium, the Netherlands, and several others listed in our Terms and Conditions. If you access our services from a restricted territory, we reserve the right to refuse service, and any winnings obtained in breach of these restrictions are not eligible for withdrawal. We also prohibit the use of VPNs or similar tools to disguise your true location; doing so may result in confiscation of winnings and restriction of your account.

Marketing Communications

If you consent to receive marketing communications, we may inform you about new promotions, our Wednesday Free Spins, Friday Reload offers, VIP programme updates, or tournaments such as our Pragmatic Play network events. You can opt out of marketing communications at any time through your account settings or by contacting our support team directly. Please note that players from Sweden are not eligible for bonuses, promotions, or loyalty point exchanges, in line with our bonus terms.

Third-Party Links

Our site may contain links to third-party websites, including payment providers and game studios. We are not responsible for the privacy practices of these external sites, and we encourage you to review their respective policies before sharing any personal information.

Children's Privacy

GunsBet casino is strictly intended for adults. We do not knowingly collect personal data from anyone under the legal gambling age in their jurisdiction. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We encourage you to review this page periodically. Continued use of our services after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we handle your personal data, or if you wish to exercise any of your privacy rights, please reach out to our team. We are available 24/7 through live chat and email at [email protected]. We at GunsBet are committed to addressing your concerns promptly and transparently.