GunsBet Terms and Conditions

Welcome to GunsBet Casino. These Terms and Conditions (the "Terms") govern your use of our website and services. By registering an account with us, you confirm that you have read, understood and accepted these Terms in full. If you do not agree with any part of these Terms, you must not use our services. GunsBet Casino is operated by Novatrix SRL, a company registered under the laws of Costa Rica, registration number 3-102-893958, with its registered address in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica.

About Our Licence and Operations

We operate under an e-gaming licence issued by the Tobique Gaming Commission, licence number 0000002. Should a dispute arise that we cannot resolve directly with you, we offer alternative dispute resolution through EGIS, which operates under Tobique Gaming Commission regulations and can be contacted at [email protected]. Any arbitration proceedings take place in Costa Rica. At GunsBet, we have been offering our services since 2017, and we continuously update our policies to reflect regulatory requirements; the current version of these Terms is version 1.0, last updated 12 June.

The official language of our website is English. If you notice any discrepancy between the English version and a translated version of these Terms, the English version shall prevail. While our registration form defaults to Germany and EUR, we also serve players in Canada, New Zealand, Finland and Norway, with localised versions of our site available in English, German, Finnish, Norwegian, and separate Canada-EN and Canada-FR locales.

Eligibility and Restricted Territories

You must be of legal gambling age in your jurisdiction to register with us. We do not accept real-money play from residents of a number of countries, including the United States, United Kingdom, Netherlands, Belgium, and several others listed in full within our compliance documentation. We also restrict certain Canadian provinces, including New Brunswick and Ontario. If you breach these restrictions, you are not entitled to any refunds or withdrawals, and we reserve the right to void your account. Players from Sweden are not eligible for bonuses, promotions, VIP programmes or loyalty point exchanges under our current policy.

Certain game providers also carry territorial restrictions. For example, NetEnt titles are not permitted in several jurisdictions, and Play'n GO and Pragmatic Play games are unavailable to players in Sweden. Our VegasHero-style commitment to transparency means we clearly communicate these restrictions wherever applicable within our lobby.

Account Registration and Verification

When you create an account with GunsBet Casino, we require accurate and complete personal information. Only one account is permitted per person, household, IP address and device. We reserve the right to request verification documents at any time, including a government-issued photo ID, proof of address, and proof of ownership of your payment method. If your documents are not in Latin or Cyrillic script, we may require video verification while you hold your ID.

Here at VegasBet-level diligence (referring to our own GunsBet platform), we take KYC seriously. Withdrawal requests remain pending until verification is fully complete, and a phone call may also be required. If we cannot reach you by phone or e-mail within two weeks of your withdrawal request, we will lock your account and cancel the withdrawal.

Deposits and Withdrawals

We accept a wide range of payment methods, including Visa, Mastercard, Skrill, Neteller, Zimpler, MuchBetter, ecoPayz, Sticpay, AstroPay, Siru Mobile, iDebit, Interac and various cryptocurrencies. All deposits must originate from a payment account held in your own name; we do not accept third-party deposits. Our minimum deposit is EUR 20 or the equivalent in your chosen currency, though some methods such as Siru Mobile allow deposits from as little as EUR 5.

At GunsBet, we process most withdrawals within 72 hours of approval. E-wallets, crypto, iDebit, InstaDebit, Interac, AstroPay, PaysafeCard and UpayCard withdrawals are typically processed instantly once approved, while card and bank transfers may take one to three business days. We apply daily, weekly and monthly withdrawal limits depending on your currency; for example, our daily EUR limit is EUR 2,000, our weekly limit is EUR 5,000, and our monthly limit is EUR 20,000. Progressive jackpot wins are always paid in full and are not subject to these limits. Please note that each deposit must be wagered three times before related funds become eligible for withdrawal.

Bonuses and Promotions

Our welcome offer provides new players with a package of 335% up to EUR 1,675 plus 310 free spins spread across three deposits. Each stage carries its own minimum deposit requirement and a 40x wagering requirement applied to the bonus amount, including any free spin winnings. We also run a Wednesday Free Spins promotion, a Friday Reload bonus, and a daily Lucky Cylinder wheel, all of which are available once you have completed our welcome package.

We at GunsBet apply strict bonus rules to maintain fairness. The maximum bet permitted while wagering a bonus is EUR 5, bonus funds are generally valid for 14 days unless stated otherwise, and the maximum win obtainable from bonus funds is capped at EUR 10,000. Only one bonus may be active on your account at any time. Wagering contributions vary by game type: slots typically contribute 100%, while roulette, poker, live games, and video poker contribute only 5%. We define bonus abuse as patterns where bonus usage reaches 70% of deposits over five to nine deposits, or 50% over ten or more deposits, and we reserve the right to void bonuses and associated winnings in such cases.

Our Loyalty and VIP Programme

Our VIP programme features seven tiers, from Lasso through to War Cannon, with automatic enrolment upon registration. As you progress, you gain access to dedicated VIP managers and enhanced benefits. Our loyalty programme also awards comp points, which you can exchange for bonuses in accordance with our general bonus terms.

Games and Fair Play

GunsBet Casino offers over 8,500 slots and 70 live dealer tables from 148 providers, including Pragmatic Play, Evolution, NetEnt, Betsoft and many others. All our games are tested for fairness, and jackpot slots are excluded from bonus wagering requirements. We make reasonable efforts to ensure that game outcomes are generated randomly and independently of any external influence.

Prohibited Use and VPNs

You may not use VPNs or any other method to bypass our geographic restrictions. We strictly prohibit such activity, and if we detect it, we reserve the right to confiscate any winnings obtained while in breach. We also prohibit any form of collusion, bonus abuse, or fraudulent payment activity, and we reserve the right to suspend or close accounts found to be in violation of these Terms.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted or error-free access to our platform. To the fullest extent permitted by law, we exclude liability for any indirect or consequential losses arising from your use of our website. Nothing in these Terms limits liability that cannot be excluded under applicable law.

Changes to These Terms

We may update these Terms from time to time to reflect regulatory changes or improvements to our services. We encourage you to review this page periodically. Continued use of our services after any changes constitutes your acceptance of the revised Terms.

Contact Us

If you have any questions about these Terms, our support team is available 24/7 via live chat and e-mail at [email protected]. We do not currently offer telephone support, but our live chat team responds promptly to all enquiries regarding your account, bonuses, or withdrawals.